Privacy Policy

Last Updated: 21 July 2026

This Privacy Policy explains how Wuhan Zhaike Network Technology Co., Ltd., operating under the brand name Anovator ("Anovator", "we", "us", or "our"), collects, uses, shares, and protects Personal Data when you visit our website or submit an enquiry through our contact form. This Policy is intended to comply with the General Data Protection Regulation ("GDPR") and other applicable data protection laws.

1. Data Controller

The data controller responsible for the processing described in this Policy is:

2. Personal Data We Collect

Depending on how you use our website, we may collect the following categories of Personal Data:

• Contact form data: your name, email address, WhatsApp or telephone number, and the content of your message.
• Website and device data: IP address, browser type, operating system, device identifiers, access time, pages viewed, referring page or source, and information about your interactions with the website.
• Cookie and similar technology data: data collected through cookies, log files, tags, pixels, and similar technologies.

Our website does not provide e-commerce or online purchasing functionality and does not collect transaction-related data through this website.

3. How We Collect Personal Data

We collect Personal Data when you voluntarily submit it through our contact form. We also collect certain website and device data automatically through our website and, where applicable and permitted, through third-party analytics and marketing tools. We use ipinfo.io to assist with regional or telephone country-code identification.

4. How We Use Personal Data

We may use Personal Data to:

• respond to your enquiries and communicate with you;
• conduct customer communication and business follow-up;
• maintain the security and operation of our website;
• prevent abuse, fraud, and other harmful activity;
• improve website functionality and user experience;
• analyse website use and evaluate marketing effectiveness, where you have provided the required consent;
• comply with applicable legal obligations; and
• perform a contract where a subsequent business relationship requires this.

5. Legal Bases for Processing

Where the GDPR applies, we process Personal Data on one or more of the following legal bases:

• Consent: for non-essential cookies, analytics, marketing technologies, and other processing for which consent is required.
• Legitimate interests: to respond to enquiries, operate and secure our website, prevent abuse and fraud, and improve our services, where these interests are not overridden by your rights.
• Legal obligations: where processing is necessary to comply with applicable law.
• Performance of a contract: only where processing is necessary for a subsequent business relationship or contract with you.

6. Cookies and Consent Management

We use cookies and similar technologies that may be necessary for website operation, store preferences, measure website use, or support marketing activities. These may include necessary cookies, preference cookies, analytics cookies, and marketing cookies.

Non-essential cookies and scripts must be loaded only after you provide the required consent. You may accept all cookies, reject optional cookies, manage your preferences, and withdraw your consent at any time. Cookie Settings in the website footer can be used to reopen your preference settings.

7. Third-Party Services

We use or may use the following service providers in connection with our website:

• Google Analytics to understand website use and performance.
• Google Tag Manager to manage website tags.
• Meta Pixel to measure and evaluate marketing activity.
• TikTok Pixel to measure and evaluate marketing activity.
• ipinfo.io to assist with regional or telephone country-code identification.
• Alibaba Cloud Germany to host the database used for contact-form data.

Google, Meta, TikTok, and ipinfo.io may process information such as IP address, browser and device information, page URL, cookie identifiers, and interaction data in accordance with your consent and their own privacy policies. We do not control all processing carried out independently by those third parties.

8. Data Sharing

We may share Personal Data only with service providers that support hosting, analytics, marketing, technical support, and related website operations. We do not sell Personal Data. We may also disclose Personal Data where required by law, where necessary to protect our rights or the rights of others, or where you have provided consent.

9. International Data Transfers

Contact-form data is stored in an Alibaba Cloud database located in Germany. We do not proactively transfer contact-form business data to Canada, the United States, or other locations outside the European Economic Area. However, third-party analytics, marketing, and regional-identification services may involve international processing or transfers under their own privacy policies.

Where an international transfer of Personal Data is required, we will use safeguards required by applicable law, such as an adequacy decision, Standard Contractual Clauses, or another valid transfer mechanism.

10. Data Retention

Personal Data submitted through the contact form will generally be retained for one year from the date of the last interaction. After this period, the data will be securely deleted or anonymised unless a longer retention period is required for an ongoing business relationship, legal obligation, dispute resolution, or the establishment, exercise, or defence of legal claims.

Retention periods for analytics data, cookies, and data processed by third parties are governed by the relevant configuration and applicable third-party policies.

11. Security

We use reasonable technical and organisational measures to protect Personal Data against unauthorised access, use, disclosure, alteration, or destruction. Access to the contact-form database is restricted to database administrators. Although no transmission or storage system can be guaranteed to be completely secure, we take reasonable steps to protect the information entrusted to us.

12. Your GDPR Rights

Where the GDPR applies, you may have the right to be informed about the processing of your Personal Data and to request access, rectification, erasure, restriction of processing, data portability, or to object to processing. You may withdraw consent at any time where processing is based on consent. You may also have rights relating to automated decision-making where applicable.

To exercise your rights, please contact our Data Protection Officer at emma@anovator.com. We will generally respond within one month. For complex requests, this period may be extended by up to two additional months where permitted by the GDPR. We may ask for information necessary to verify your identity before acting on a request. A dedicated request form may be provided in the future, but no online data-subject request form is currently available.

13. Children's Privacy

Our website is not directed to children under the age of 13, and we do not knowingly collect their Personal Data. If we learn that we have collected Personal Data from a child under 13, we will take reasonable steps to delete it.

14. Complaints

You have the right to lodge a complaint with the competent data protection supervisory authority in your place of habitual residence, place of work, or the place of the alleged infringement.

15. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes in law, regulation, our business practices, or technology. The latest version will be posted on this page with an updated "Last Updated" date.

16. Contact Us